Help

Deleting people, and how long we keep data

What deletion actually does, the 30-day window, and answering a subject access request.

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Your data

Deleting somebody in Entris removes them from the register, the kiosks and the directory straight away. The record itself is kept for 30 days so an accidental deletion can be undone, and is then erased permanently and automatically.

What erasure removes

Everything that identifies the person — name, email address, phone number, photograph, vehicle registration, DBS expiry date. Their visits and absences remain, with no name attached.

That is deliberate. Your safeguarding record of who was in the building on a given day should not silently change months later because somebody was removed from the directory. Where a deleted person has no visits or absences at all, the record goes entirely.

Answering a subject access request

If somebody asks what you hold about them, find them on the People page and choose Export their data. That produces a single file containing their record and every visit, absence and expected visit attached to it, in a machine-readable format.

You are the data controller

For visitor, staff and pupil records, the school decides what is collected and answers requests about it. Entris is the processor. Our Privacy Policy sets out where the line falls.